Shipping policy

Shipping Policy

Effective Date: September 30, 2026

Thank you for shopping with PRIMEVIA (operated by ALI AGRI EXPORT). We strive to provide a smooth and reliable delivery experience. Please review our shipping policy below to understand how and when your orders will be shipped.

1. Order Processing Time

  • All orders are typically processed within 1 to 2 business days (Monday through Saturday, excluding public holidays) after receiving your order confirmation email.

  • Once your order has been handed over to our shipping partner, you will receive a tracking link via email or SMS so you can monitor its journey.

2. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout based on your delivery address and the weight of the items.

  • Estimated Delivery Times:

    • Domestic Orders (Within India): Generally delivered within 3 to 7 business days after dispatch, depending on the destination and courier service availability.

    • International Orders (If applicable): Delivery times vary significantly based on the destination country, customs clearance procedures, and international carriers, usually taking 7 to 21 business days.

3. Shipping Partners & Logistics

We work with reputable domestic and international courier services and logistics providers to ensure your products arrive safely and on time.

4. Customs, Duties, and Taxes (For International Orders)

  • For international shipments, customs policies vary widely from country to country. You are responsible for paying any applicable import duties, taxes, or customs clearance charges levied by your destination country.

  • PRIMEVIA is not responsible for delays caused by customs processing or local regulatory inspections.

5. Shipping Delays

While we make every effort to ensure your order is delivered on time, unexpected delays can occasionally occur due to:

  • Weather conditions or natural calamities

  • Carrier bottlenecks or transportation disruptions

  • Customs holds or inspection delays

  • Incorrect or incomplete shipping addresses provided at checkout

Once an order is handed over to the carrier, title and risk of loss pass to you. If your package is significantly delayed, please contact us and we will help coordinate with the courier provider.

6. Incorrect Address Disclaimer

It is the customer's responsibility to ensure that the shipping address entered at checkout is accurate and complete. If a package is returned to us due to an incorrect or incomplete address, or because the recipient was unavailable to receive it, additional shipping charges may apply to reship the order.

7. Contact Us

If you have any questions about our Shipping Policy or need help tracking your order, please reach out to us at:

  • Email: info@buyprimevia.online

  • Business Address: Nadiad, Gujarat, India