Refund policy

 

PRIMEVIA Return & Refund Policy

At PRIMEVIA, we take care to ensure that every order is packed and delivered safely. Since PRIMEVIA products are food products, returns and refunds are accepted only in the circumstances described below.

1. Damaged or Tampered Product

If your PRIMEVIA package arrives damaged, opened, leaking, or visibly tampered with at the time of delivery, please contact us within 48 hours of receiving your order.

Please provide:
• Your order number
• Clear photographs of the package and product
• A photograph of the shipping label
• A short video showing the condition of the package/product, where possible

After verification, PRIMEVIA may provide a replacement or refund, as applicable.

2. Wrong Product Received

If you receive a product or pack size different from what you ordered, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs of the product received. After verification, we will arrange an appropriate resolution, which may include a replacement or refund.

3. Returns of Unwanted Products

PRIMEVIA does not accept returns simply because a customer has changed their mind, ordered the wrong product, or no longer wants the product.

As PRIMEVIA products are food products, opened or used products are not eligible for return.

4. Return Eligibility

A return or refund request will generally be considered only when the product was received in a wrong, damaged.

The issue must be reported to PRIMEVIA within 48 hours of delivery.

Products must not have been intentionally damaged, opened, or used after delivery.

This policy does not limit any rights or remedies available to customers under applicable law.

5. Refunds

Once the issue has been reviewed and the request has been approved, the applicable refund will be processed through the original payment method or another appropriate method, as applicable.

The time taken for the refund to appear in your account may depend on your bank, payment provider, or card issuer.

6. Replacement

Where appropriate, PRIMEVIA may provide a replacement instead of a refund for a wrong or damaged product.

Replacement availability may depend on product availability.

7. Return Shipping

For an approved return arising from a wrong or damaged product supplied by PRIMEVIA, the applicable return or replacement shipping cost will be handled by PRIMEVIA.

8. How to Contact Us

For return or refund assistance, please contact our customer support team within 48 hours of delivery.

Please include your order number, photographs of the product/package, and any other relevant information that can help us verify the issue.

Email:   info@buyprimevia.online

PRIMEVIA reserves the right to verify each return or refund request before approving a replacement or refund.

This policy is subject to applicable Indian laws and consumer protection requirements.